Nearing the end of 2019, Samsung announced that they will no longer be supporting or supplying digital handsets. This coincides with a dramatic drop in market share and increased competition in the marketplace.
What does this mean for you and your business?
If you are looking to purchase a Samsung phone system that has digital phones, you are at risk of purchasing outdated telephony that is soon to be unsupported. But how can you avoid this? Unfortunately, the only way to avoid purchasing outdated telephony is to not purchase it. Samsung phone systems have always been very competitive in the marketplace, offering feature-rich solutions with sleek handsets. However, by purchasing a Samsung phone system you are putting your business’s telephony at risk.
Within the industry, when a manufacturer pulls back support on the system range, support for that phone system within the UK can either be scarce to find or very costly. Samsung has pulled support for its IP PBX product range from the UK to Korea.
We can still offer maintenance for some products and will endeavour to help with reconditioned parts. However, a trade in of the old platform may be the best solution moving forward.
Other options available from Infinity System Solutions
We work with some of the biggest names in the telecoms industry, so we can always find a better alternative, providing the best possible solution for your needs.