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How A Hosted Telephony Could Help Whilst Working Remotely

Over the coming months, the phrase ‘working from home’ may be used more and more. But what does this mean for your business and how can you ensure that communications with clients and colleagues alike are completely seamless, whilst keeping the costs low?

Whilst diverting calls to your mobile handset can seem like a quick and easy solution, it may not be a long-term, cost-effective plan going forward if you are paying for each call diversion. There are an array of options that may be more suitable for your business. We understand that each business is completely unique and will have varied requirements, equipment and team size, but we can help find the best fitting solution for you.

IP Softphone Services is a solution for remote working that gives you access to all call traffic internally and externally that you may need to run your business, regardless of where you are.

We’ll make sure your voice call applications are always live, available and secure while providing support to all users, making sure your team has everything it needs to keep working.

Additional hardware and software will be needed to complete the services and deliver as smooth an operation as possible at this difficult time, please contact the office for further details.

The Benefits of our Softphone Services Whilst Working Remotely

Greater Flexibility – Employees can work from anywhere and get advanced features as if they were in the office. With hosted PBX you can integrate multiple offices and multiple extensions supported and performing as a single system while still offering a centralised solution.

Increasing Mobility – Having one number allows you to simplify and enhance the comms experience, whether at the desk or not. Calls are routed wherever you are and to any device making it easy to work and interact efficiently regardless of your location.

Unified Communication – Bring everyone together with Instant Messaging, presence & conferencing to share information and get decisions made. Easily make and receive audio and video calls using your mobile devices.

Scalability – Grow or shrink the number of extensions as required. Expand as you need without the massive Capex investment of a new PBX – it’s possible to have 10 users one month and 100 the next. And, only pay for what you use.

Easy to Control – Immediate and simple set up gets you up and running much quicker than a traditional phone system. A simple, intuitive, user-friendly portal can be easily managed, monitord and quickly tailored with features required at any time.

Plug and Play – Works right out of the box. We pre-configure the handsets for you, meaning your phones will work from the moment you get them, no fiddly configuration needed. As soon as you’re ready users just simply need to plug their phone into the network.

Feature-Rich – Get all the features and functionality expected from a traditional telephone system plus unified communications features; instant messaging presence & conferencing.

Business Continuity – Even in the event of disruption or disaster you don’t have to miss a call. Calls can immediately be re-routed to any other location, backup site or phone ensuring its business as usual.

Enhanced Customer Service – Offer the highest call experience for all callers. Select where incoming calls, after-hours and overflow calls go and how they’re received. Never miss a call and connect customers to the right person and/or department with ease and speed.

Feel free to contact us on 03309000009 or email to kickstart your remote working strategy.

Mar-19-20 a las 2:19 pm Uncategorised. Sin Comentarios

What do I do with my Samsung handset moving forward?

Nearing the end of 2019, Samsung announced that they will no longer be supporting or supplying digital handsets. This coincides with a dramatic drop in market share and increased competition in the marketplace.

What does this mean for you and your business?

If you are looking to purchase a Samsung phone system that has digital phones, you are at risk of purchasing outdated telephony that is soon to be unsupported. But how can you avoid this? Unfortunately, the only way to avoid purchasing outdated telephony is to not purchase it. Samsung phone systems have always been very competitive in the marketplace, offering feature-rich solutions with sleek handsets. However, by purchasing a Samsung phone system you are putting your business’s telephony at risk.
Within the industry, when a manufacturer pulls back support on the system range, support for that phone system within the UK can either be scarce to find or very costly. Samsung has pulled support for its IP PBX product range from the UK to Korea.
We can still offer maintenance for some products and will endeavour to help with reconditioned parts. However, a trade in of the old platform may be the best solution moving forward.

Other options available from Infinity System Solutions

We work with some of the biggest names in the telecoms industry, so we can always find a better alternative, providing the best possible solution for your needs.

Don’t hesitate to contact our highly experienced team for more information and assistance.

Feb-12-20 a las 10:03 am Uncategorised. Sin Comentarios

Why Hosted Telephony?

Defining ‘Hosted Telephony’

To prevent confusion, hosted telephony can also be referred to as Voice over Internet protocol (VoIP), hosted VoIP, cloud telephony, Hosted PBX and Session Initiation Protocol (SIP) Trunking, to name but a few. Telephony refers to the simple functions of a phone system such as call transferring, diversions and outgoing calls. Hosted telephony is when this system is managed in a cloud, and phone calls are made via the internet.

What are the benefits it can bring to your business?

There are many benefits of cloud-based hosting, to small and large businesses alike. One predominant factor that appeals to businesses is affordability, and when it comes to scaling your business up (or down), it’s fast and easy to do! Additionally, below are some further benefits which may bring value to your business:

  • Reliable and secure
  • Free internal calls
  • Ability to maintain continuity 
  • Instant access to the latest technology to better your business
  • Increase business efficiency and save on time
  • Cloud-based telephony supports remote working (if this is applicable to your business)

Why choose Infinity?

Our phone systems can take your business to the next level. Offering flexibility, security and a fantastic support service. We also offer non cloud-based telephony, for those businesses who would prefer a more traditional option.

Some of the major brands we offer phone solutions to include

  • NEC
  • Mitel
  • Panasonic
  • Yealink
  • Draytek
  • Cisco

To find out more about our system solutions and how we can help, get in touch.

Jan-17-20 a las 9:48 am Uncategorised. Sin Comentarios

What is Wholesale Line Rental (WLR)?

Wholesale Line Rental is a service which allows businesses to offer personalised, branded calls and line services to their customers, on wholesale terms. The service comes without the responsibility of maintaining and operating network assets and stresses that comes with it. This can add value to their business, as well as increasing their income. 

What are the benefits to Infinity Wholesale Line Rental?

  • Low cost calls making for great savings
  • Simple setup process and excellent support
  • Bespoke branded call and line service
  • Take away the stress and responsibility of operating and maintaining network assets
  • Reduction of large up-front costs
  • Increased choice

Why Infinity WLR?

Our WLR provides you with the opportunity to offer an incredibly useful service to your customers, at an affordable price. Our service provides more flexibility in regards to service and pricing criteria, whilst maintaining the high quality of line rental solutions and excellent end-user support. 

Who do we offer WLR for?

  • ISDN2e
  • ISDN30
  • PSTN
  • Mobile (EE, 02, Vodafone)

To find out more on WLR, read about our network solutions.

Jan-13-20 a las 3:56 pm Uncategorised. Sin Comentarios
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